diff --git a/lib/features/customer_info/screens/customer_info_screen.dart b/lib/features/customer_info/screens/customer_info_screen.dart
index 117e753..f561b38 100644
--- a/lib/features/customer_info/screens/customer_info_screen.dart
+++ b/lib/features/customer_info/screens/customer_info_screen.dart
@@ -13,6 +13,15 @@ class CustomerInfoScreen extends StatefulWidget {
 
 class _CustomerInfoScreenState extends State<CustomerInfoScreen> {
   late final User user = widget.user;
+  
+   String _maskPrimaryId(String? primaryId) {
+   if (primaryId == null || primaryId.length <= 4) {
+     return primaryId ?? 'N/A';
+   }
+   final lastFour = primaryId.substring(primaryId.length - 4);
+   return '*' * (primaryId.length - 4) + lastFour;
+ }
+
   @override
   Widget build(BuildContext context) {
     final theme = Theme.of(context);
@@ -83,10 +92,10 @@ class _CustomerInfoScreenState extends State<CustomerInfoScreen> {
                     label: AppLocalizations.of(context).branchAddress,
                     value: user.address ?? 'N/A',
                   ), // Replace with Aadhar if available
-                  InfoField(
-                    label: AppLocalizations.of(context).primaryId,
-                    value: user.primaryId ?? 'N/A',
-                  ), // Replace with PAN if available
+                InfoField(
+                  label: AppLocalizations.of(context).primaryId,
+                  value: _maskPrimaryId(user.primaryId),
+                ), // Replace with PAN if available
                 ],
               ),
             ),
diff --git a/lib/features/enquiry/screens/enquiry_screen.dart b/lib/features/enquiry/screens/enquiry_screen.dart
index b772168..158d832 100644
--- a/lib/features/enquiry/screens/enquiry_screen.dart
+++ b/lib/features/enquiry/screens/enquiry_screen.dart
@@ -30,6 +30,16 @@ class _EnquiryScreen extends State<EnquiryScreen> {
     }
   }
 
+   Future<void> _launchUrl(String url) async {
+   final Uri uri = Uri.parse(url);
+   if (await canLaunchUrl(uri)) {
+     await launchUrl(uri);
+   } else {
+     // Consider adding a 'urlLaunchError' key to your AppLocalizations
+     debugPrint('Could not launch $url');
+   }
+ }  
+
   Widget _buildContactItem(String role, String email, String phone) {
     return Column(
       crossAxisAlignment: CrossAxisAlignment.start,
@@ -65,18 +75,30 @@ class _EnquiryScreen extends State<EnquiryScreen> {
         child: Column(
           crossAxisAlignment: CrossAxisAlignment.start,
           children: [
-            // … existing Mail us / Call us / Write to us …
-            const SizedBox(height: 20),
-            Text(
-              AppLocalizations.of(context).writeToUs,
-            ),
-            const SizedBox(height: 4),
-            Text(
-              "complaint@kccb.in",
-              style: TextStyle(color: Theme.of(context).colorScheme.primary),
-            ),
+             const SizedBox(height: 20),
+ GestureDetector(
+   onTap: () => _launchUrl("https://kccb.in/complaint-form"),
+   child:  Row(
+  mainAxisSize: MainAxisSize.min,
+ children: [
+    Text("Complaint Form",
+     style: TextStyle(
+      fontSize: 17,
+       color: Theme.of(context).colorScheme.primary,
+       decorationColor: Theme.of(context).colorScheme.primary,
+     ),
+   ),
+    const SizedBox(width: 4), 
+ Icon(
+   Icons.open_in_new, 
+   color: Theme.of(context).colorScheme.primary,
+   size: 16.0, 
+ ),
+ ]
+)
+ ),
 
-            const SizedBox(height: 20),
+            const SizedBox(height: 40),
             Text(
               AppLocalizations.of(context).keyContacts,
               style: TextStyle(